ITSM Dashboard To Better Control Activities And Workflows
ITSM dashboard delivers a glance view of vital metrics related to project management for IT service management. It contains valuable data points to analyze the status of all incidents and problems.
- Technology : Power BI
- Industry : Information & Technology
Business Objective
- Regardless of company size, IT service management is essential for companies to manage all IT processes, workflows, and operations
- It is difficult to track and manage numerous activities and tasks across different IT teams
- Information services must be aligned with business needs to achieve goals
- Effective development, deployment, and management of IT resources are of vital importance in an organization’s success
- Effective development, deployment, and management of IT resources are of vital importance in an organization’s success
- To add strategic value by automating processes, lowering IT costs, improving productivity, and reducing risks
- Offering a unique customer experience and managing the entire IT services lifecycle
Solution
- A data-rich dashboard consisting of important KPIs such as tickets state, problem management, timelines, efforts, and changes
- It is exclusively designed to manage IT services and different types of product development for software development companies
- Monitor quality, performance, and goals to meet the needs and gain visibility
Result
- Displays all the activities, incidents, changes implemented, tickets solved, response time, current backlogs, and top products
- Grater control and accountability with detailed insights into process, performance, and events
- Cost-effective, agile, and productive way to adopt a process-oriented approach with real-time data
- Optimum usage of resources and visibility into what’s going on
- Presents information in a clear, concise, and visually-appealing way
- Offers a single solution to view actionable information and monitor various scenarios
Benefits
- ITSM dashboard offers insights that help you become proactive to reduce risks
- Track progress efficiently and quickly with real-time data
- Decide priority and handle situations with insights into relevant and real-time metrics such as backlogs, resolvers, change management, and incidents
- Transparency and an improved user experience for every resource and user in the IT environment
- Comprehensive reporting of key business metrics through a compelling and interactive dashboard
- Offers the ability to respond promptly and effectively with a faster resolution to tickets
- Streamlined processes with the centralized collaboration of all IT resources
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