ITSM Dashboard To Better Control Activities And Workflows
ITSM dashboard delivers a glance view of vital metrics related to project management for IT service management. It contains valuable data points to analyze the status of all incidents and problems.
- Technology : Power BI
- Industry : Information & Technology
Business Objective
- Regardless of company size, IT service management is essential for companies to manage all IT processes, workflows, and operations
- It is difficult to track and manage numerous activities and tasks across different IT teams
- Information services must be aligned with business needs to achieve goals
- Effective development, deployment, and management of IT resources are of vital importance in an organization’s success
- Effective development, deployment, and management of IT resources are of vital importance in an organization’s success
- To add strategic value by automating processes, lowering IT costs, improving productivity, and reducing risks
- Offering a unique customer experience and managing the entire IT services lifecycle
Solution
- A data-rich dashboard consisting of important KPIs such as tickets state, problem management, timelines, efforts, and changes
- It is exclusively designed to manage IT services and different types of product development for software development companies
- Monitor quality, performance, and goals to meet the needs and gain visibility
Result
- Displays all the activities, incidents, changes implemented, tickets solved, response time, current backlogs, and top products
- Grater control and accountability with detailed insights into process, performance, and events
- Cost-effective, agile, and productive way to adopt a process-oriented approach with real-time data
- Optimum usage of resources and visibility into what’s going on
- Presents information in a clear, concise, and visually-appealing way
- Offers a single solution to view actionable information and monitor various scenarios
Benefits
- ITSM dashboard offers insights that help you become proactive to reduce risks
- Track progress efficiently and quickly with real-time data
- Decide priority and handle situations with insights into relevant and real-time metrics such as backlogs, resolvers, change management, and incidents
- Transparency and an improved user experience for every resource and user in the IT environment
- Comprehensive reporting of key business metrics through a compelling and interactive dashboard
- Offers the ability to respond promptly and effectively with a faster resolution to tickets
- Streamlined processes with the centralized collaboration of all IT resources
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Real pleasure consulting with Ridgeant to set up our company's entire data warehouse and dashboards on AWS. I will definitely be reaching out to them for future work to be done. Our project was effective and 100% achieved what I planned to do in the beginning, in a shorter time frame and with less effort than I expected.
CCR Data perform complex data migrations, we needed and extra pair of hands to restore an Oracle database and transfer the data to a Microsoft SQL database ready for our migration analysts to do their stuff. Nitesh was able to make available at short notice one of their team who was able to see the project through from start to finish. We would not hesitate in recommending or using Ridgeant again and would be happy to outsource bigger projects to them in the future.
I have used RA on numerous occasions over the past 2 years, specifically with Nitesh Solanki for the delivery on PDI ETL jobs. I am very happy with him and the high level of quality work he has provided. He seems to be available all the time and works extremely hard to deliver high quality solutions.
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